💡 Insight: Sophie is capturing calls your front desk previously missed — after hours, during lunch, and during peak times.
When patients call Hourly distribution
8am10am12pm2pm4pm6pm8pm10pm
📈 Peak call time: 3:00 PM – 4:00 PM — exactly when your front desk is busiest with in-office patients.
Call Logs
Every call Sophie has handled for your practice.
All Calls
Caller
Type
Outcome
Duration
Date & Time
Notes
Loading calls...
My Sophie
Your AI receptionist — live 24/7 for your practice.
🦷
Sophie
Live — answering calls right now
Dental Demo Assistant · English
What Sophie knows about your practice
Office hoursConfigured ✓
Services offeredConfigured ✓
Insurance acceptedConfigured ✓
Emergency protocolConfigured ✓
Call transfer to front deskConfigured ✓
Performance this month
100%
Call answer rate
Industry average: 62%
0
Booked
0
Total calls
24/7
Coverage
How your call flow works
📞
Patient calls
Your practice number rings
🤖
Sophie answers
Instantly, before 2nd ring
📅
Appointment booked
Or message taken
👨⚕️
Transfer if needed
Complex cases go to your team
Support & Help
We're here to help — reach us any way that works for you.
✉️
Email Support
Send us a message and we'll respond within 2 business hours.
hello@sophie-ai.com →
📞
Call Us
Speak directly with our support team Monday–Friday, 9am–6pm CST.
Schedule a call →
🔧
Request a Change
Need to update Sophie's hours, services, or settings? We'll do it for you.
Submit request →
Request a Change to Sophie
Frequently Asked Questions
How does Sophie know my office hours? +
Sophie is trained with your specific office hours. If they change, contact us and we'll update her within 24 hours. Patients asking about Sunday hours will be told you're closed and offered to book for another day.
What happens if a patient has an emergency? +
Sophie identifies emergencies immediately, expresses urgency, collects the patient's name and callback number, and tells them your team will call back within 15 minutes. She can also transfer directly to your front desk if someone is available.
How do I set up call forwarding? +
We handle the setup for you. Just let us know your phone provider (e.g., AT&T, Comcast, RingCentral) and we'll configure the forwarding. Most setups take under 10 minutes. You can forward all calls, after-hours only, or overflow calls.
Is Sophie HIPAA compliant? +
Yes. All call data is encrypted in transit and at rest. We sign a Business Associate Agreement (BAA) with all Pro and DSO clients. Patient information collected during calls is stored securely and never used for any other purpose.
Can I cancel my subscription? +
Yes — no long-term contracts. Cancel anytime with 30 days notice by emailing hello@sophie-ai.com. We'll disable the call forwarding and your practice returns to normal phone operation.